Returns Policy

You may return most new, unused items within 30 days of shipment for a full refund on the cost of goods (some forms of payment may require a restocking fee of 15%).  Shipping cannot be refunded.  Returned filament must still be vacuum-sealed.  Resin needs to be unopened. Electronics must be in unopened original packaging.  3D printers must not be used.  We are not responsible for damage to electronics from improper connections.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item). A fee will also be removed from original payment if free shipping was used for delivery.

Please note that, although every effort is made to photograph our items accurately we cannot guarantee every computer monitor will accurately depict the actual colour of the products, however, all product photos are taken under the same lighting conditions.  If multiple boxes of one colour is ordered we cannot guarantee lot numbers will be the same, although every effort is made to make sure you receive the same colour lot.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Warranties are honoured by sending parts to be replaced by the end user for our customers who are unable to drop off warranty parts directly at our storefront.  Unfortuntely, we are unable to cover shipping costs for warranty claims on printers that require repair.  If you are unable to repair the printer with warranty parts yourself, please find a local technician in your area.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  Your order may not be accepted without prior approval.